PINS’ low customer service scores ‘not where we would like them to be’

The Planning Inspectorate (PINS) has said the results of a benchmarking exercise on its customer service, which rated its performance well below the average for public service bodies across several key measures and particularly low for resolving complaints, are “not where we would have liked them to be”.

by Ellie Kahn
The Planning Inspectorate offices (Pic: Getty))
The Planning Inspectorate offices (Pic: Getty))

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