Manage your COMPASS Online subscription

As the administrator of your COMPASS Online subscription you have the ability to manage, adapt and customise how and when your subscription is used.

With the latest enhancement to your COMPASS Online subscription you can:

  • Allocate the cost of appeals directly to your clients or to a project
  • End live user sessions allowing others to access the system when users forget to log out
  • Track usage made of COMPASS by you and your team to help you assess the value your    organisation is getting from your subscription

As the administrator of your COMPASS Online subscription, you have the ability to run a report on how many appeals your company has downloaded along with the date of the download and the client/job reference number*.

If you or your colleague are having problems logging onto COMPASS Online because someone forgot to log out or have hit the maximum number of users then you can also clear your account instantly. This enables you to end live user sessions and allows other to login.  

Tracking usage made of COMPASS Online is more effective if every user has their own login details. We can easily set this up for you, using the email address of your users to keep it simple. Then each month or so we can send you a usage report to see who is making use of the account or allow you to allocate costs out to each department. Work with our customer service team to provide free training to departments not getting the most out of your subscription or look at the package of user guides and help we are creating for COMPASS.

To run a download report or end live user sessions go to the Customer Account Management System and enter your administrator login details.

Click here for a step by step by guide on how to run a download reports
Click here to see how you can end live user sessions
See below and click to see a sample of usage report

Sample usage report
If you would like your administration login details resent please email

If you would like to discuss setting up a usage report, setting up individual users logins for COMPASS Online or to find out what help and training we can provide, contact customer services on 01452 835 820 or email

All this is included as part of your subscription at no extra charge.

To fully utilise all these new enhancements, we recommend for COMPASS Online you use Internet Explorer version 9 or Firefox version 12. Previous versions may not display all items as intended, so we advise that you keep your search browser up-to-date

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