COMPASS user guides

This page is dedicated to assisting subscribers in getting the most out of their COMPASS subscription. Here you will find help, user guides and video tutorials to improve your experience with this product. Subscribers can learn to run download reports, access related DCP chapters, manage user sessions, book training with our customer service team and find answers to the most frequently asked questions.

Video guides

These cover a range of questions that our customer service team are most commonly asked. It is often easier to understand how to do something when someone shows you, with our video tutorials it is like having someone sat at your desk with you! You can play, pause and replay as often as you need.

User guide: How to view relevant DCP sections featured in Compass Online

The relevant DCP sections feature in Compass Online allows you to understand more about the issues featured in an appeal and how guidance and planning law may have changed since the appeal was decided.

User Guide: How to run a download report for Compass Online

COMPASS Online subscription holders can run a report and find out the number of appeals downloaded through their COMPASS Online subscription along with when they were downloaded and by whom, providing the users have entered that information at the time of download.

User guide: How to find related appeals on COMPASS Online

The video guide below shows how you can view a list of related appeals for all the cases featured on COMPASS Online.

User guide: How to end user sessions for DCP and COMPASS Online

If you are getting a message 'maximum number of concurrent logins exceeded for your company's subscription' on COMPASS or DCP Online, it could be that your colleagues are either using the system or they haven't logged out and have locked the session.

User guides

These are clear, step by step guides to the wide range of search functions and resources provided to help you find relevant appeals in COMPASS Online. We understand how important it is to have the most relevant and current planning information, the guides highlight how to access the latest appeal cases.

User guide: How to search for application references on COMPASS Online

COMPASS Online is a searchable planning appeals database of over 170,000 decisions, providing a quick, convenient and efficient method of searching and downloading these decisions.

Did you know we use multiple sources for our appeal decisions?

DCS boast a wide range of sources to bring you a unique and comprehensive database of planning appeals!

User guide: How to search for types of appeal on COMPASS Online. Subscribers only

COMPASS Online is a searchable planning appeals database of over 170,000 decisions, providing a quick, convenient and efficient method of searching and downloading these decisions.

Do you want to get more out of your subscription?

DCS (Development Control Services) have launched a new help page complete with User Guides and video tutorials to give you the assistance you need!

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Contact DCS

DCS has been providing key information tools to the planning sector for more than twenty years, helping planners to make informed decisions regarding applications and appeals. Key to our success is the team that puts together our products and the staff who provide the excellent customer service. We are all proud to work for DCS and take great pride in delivering the best service we can to our clients.

Enquiries

For all sales, customer service or other queries, please contact our Customer Services team on Tel: 01452 835 820 or email us on dcs@haymarket.com