User guide: How to end user sessions for DCP and COMPASS Online

If you are getting a message 'maximum number of concurrent logins exceeded for your company's subscription' on COMPASS or DCP Online, it could be that your colleagues are either using the system or they haven't logged out and have locked the session.

Every subscription holder has login details for the Customer Account Management system, which allows subscription holders to instantly clear their company’s account of any live sessions thereby allowing others to login.

The video below will show you how end the user sessions.

To view the video in higher quality please click the gear icon and select 720pHD

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