User guide: How to download usage reports for COMPASS Online

Use this guide for step by step instructions on how to run a report detailing the number of appeals downloaded through your COMPASS Online subscription along with when they were downloaded and by whom.

To access the Customer Account Management System click here and type in your case sensitive password. If you have forgotten or are having problems with your login details contact customer services on 01452 835 820.

This will take you to the home page of the Customer Account management System and will allow you to select the right account (if you have multiple accounts with DCS Ltd).

Once you have chosen the right account click on the view download reports option which will allow you to list all appeals downloaded for your COMPASS Online subscription.

Using the options available you can create a report based on specific date ranges, account names(s), contact names(s) and/or the reference number submitted.

If you have any questions about how to run report on downloaded appeals on COMPASS Online contact customer services on dcs@haymarket.com or call 01452 835820.

*Based on the user entering the information at the time of the download


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